This is aLast Updated: June 1, 2025

Thank you for shopping at SmoothGlove. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we’re here to help.

1. Returns & Refunds Eligibility

To be eligible for a return and refund, please ensure that:

  • The product was purchased in the last 30 days from the date of delivery.
  • The product is in its original, unused condition and in its original packaging.
  • You have the receipt or proof of purchase.

Products that do not meet these criteria may not be eligible for return or exchange.

Non-Returnable Items (if applicable, though unlikely for SmoothGlove unless specified):

  • Gift cards
  • Items damaged through normal wear and tear

2. How to Initiate a Return

To initiate a return, please contact our customer service team:

Please include the following information in your return request:

  • Your order number
  • The name of the item(s) you wish to return
  • The reason for the return

Our team will review your request and, if eligible, provide you with instructions on how to send back your item(s) and a Return Merchandise Authorization (RMA) number. Please do not send your item back before receiving an RMA number.

3. Shipping for Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for return shipments, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Partial Refunds (if applicable):

There are certain situations where only partial refunds are granted (e.g., item not in its original condition, is damaged or missing parts for reasons not due to our error).

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at contact@smoothglove.com and follow the return process for damaged items.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of delivery) at contact@smoothglove.com with photos of the damage. We will assess the issue and arrange for a replacement or refund at our discretion.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

By visiting this page on our website: https://smoothglove.com/contact/

By email: contact@smoothglove.com